Help & FAQ
Quick answers to the questions we get most often. Still stuck? The Contact page has a form.
Do I need an account to send files?+
No — free transfers up to 2 GB only need an email verification. We send a one-time code to confirm it's really you, then your link goes out.
How long are files stored for?+
Free transfers expire after 7 days. On Pro you can set anything between 1 and 365 days. Once a transfer expires, the files are permanently deleted from our storage.
What's the maximum file size?+
2 GB per transfer on Free, 200 GB per transfer on Pro. You can include as many individual files in a transfer as you like, up to that total size.
Can I password-protect a transfer?+
Yes — password protection is a Pro feature. Add a password when you create the transfer and recipients will need it to download.
How does Creator Clubhouse SSO work?+
If you're already signed in to Creator Clubhouse you'll arrive at Sendly already logged in. Eligible Clubhouse tiers unlock Pro automatically — no extra subscription needed.
Is my data secure?+
Files are stored privately and only accessible via signed download links. Pro transfers can additionally be password-protected. We delete files automatically once a transfer expires.